The national collaboration of Norway’s fire emergency call centres (NKS110) has awarded Frequentis a contract to deliver a new, future-ready communication platform for all 110 centres. The system will replace the current Integrated Command and Control Solution (ICCS) by the end of 2026 and will support emergency call handling, alerting, coordination, and collaboration.

Designed to adapt to evolving needs, the solution will enable operators to manage multiple types of inquiries – whether via phone, radio, video, or digital channels – while preparing the fire service for the transition to Norway’s next-generation emergency network.

“This milestone marks a significant step in strengthening emergency response across Norway,” says Robert Nitsch, Vice President Public Safety at Frequentis. “With the communication and collaboration platform 3020 LifeX, NKS110 gains a flexible, future-proof solution that ensures reliable, unified communication for today’s needs and tomorrow’s challenges.”

Frequentis will deliver a centralised, software-based solution hosted on the customer’s virtual platform, making it easier to manage, maintain, and scale. The system will include supporting software for communication, coordination, monitoring, and information management, providing operators with everything they need in one integrated environment.

“With this procurement, we at NKS110 IKS are confident that the 110 emergency call centres will receive a complete, robust, and efficient solution. We look forward to further cooperation on KOM together with the supplier, owners, emergency call centres, and the fire service,” says Trond Brenden, Managing Director at NKS110 IKS.

“The project reinforces Frequentis’ role in Norway’s public safety sector and supports the company’scontinued investment in the region, including dedicated local resources at its Oslo office to better serve customers across the Nordic countries, ” says Oliver Ossege, Managing Director at Frequentis Norway.