Intelsat, operator of one of the world’s largest integrated satellite and terrestrial networks, has successfully implemented a dual-satellite connectivity solution for Palau, delivering reliable “always-on” service for Palau’s 18,000 inhabitants who live across nine islands in the main archipelago.

“Leveraging our extensive experience in the Asia-Pacific region, we were able to tailor a solution that perfectly meets Palau’s specific needs for reliable connectivity,” said Gaurav Kharod, regional vice president, Intelsat. “This project exemplifies Intelsat’s commitment to bridging the digital divide and fostering connectivity for all corners of the world.”

The Palau National Communications Corporation (PNCC) previously relied on a single undersea fiber-optic cable for all communication needs. But undersea cables are vulnerable to damage, as PNCC discovered when a planned week-long outage of Palau’s cable link to Guam was announced in July 2023.  Possibly triggered by Typhoon Mawar, which hit Guam in May, this emergency repair compelled PNCC to limit international internet access solely to critical services.

Intelsat’s solution for Palau utilizes two Intelsat geostationary satellites in separate orbital slots, offering unparalleled redundancy and flexibility. This multi-layered design, employing software-defined wide area networking (SD-WAN) technology, seamlessly blends the two satellites for ultimate resiliency. Critical infrastructure prioritizes C-band connectivity during outages, while the broader population benefits from the increased capacity of the Ku-band. This dual-band approach also provides PNCC with the ability to seamlessly scale Ku-band capacity as needed in the future.

“Intelsat was the right partner for us due to that flexibility and their experience in operating in island nations like Palau,” says Simon Fraser, CEO, Palau National Communications Corporation.

The project’s benefits extend far beyond providing reliable communication. The solution has allowed PNCC to now provide internet services to Palau’s Southwest islands for the first time. It has also created a new revenue opportunity for PNCC, because it is a market that previously was untapped.

Greater connectivity unlocks a wealth of opportunities for Palau’s economy and social development. Residents across the archipelago now have access to essential government services, a wider range of entertainment options, telehealth services and remote educational resources. The remote islands, such as those in the southwestern region, now have internet connectivity, fostering stronger connections with loved ones and the global community.