Hexagon’s Safety, Infrastructure & Geospatial division announced the municipality of Piaseczno, Poland, has successfully deployed HxGN OnCall® Dispatch, Hexagon’s industry-leading computer-aided dispatch (CAD) solution, as an essential part of the town’s smart city initiative.

The system, housed in the newly established municipal dispatch center, is helping transform public safety and city operations by enabling greater information flow and coordination of activities between municipal agencies, including municipal police, road and transportation authorities, water and sewage companies and more. With it, dispatchers, field workers and supervisors have the same operational view, making real-time communication and verification possible – a crucial component for completing tasks successfully.

Previously, incidents were reported separately to the multiple local government agencies. Now, dedicated dispatchers respond based on location, availability and equipment. Additionally, city leaders can monitor serious incidents, gather statistics and measure key performance indicators (KPIs) to ensure optimal delivery of services, and citizens can track reported incidents on the municipal website.

The Hexagon CAD solution integrates with multiple systems throughout the city, including IoT sensors for monitoring flood and parking areas, the city’s video monitoring system and Hexagon’s Mobile Alert, a popular mobile app used by citizens for reporting municipal infrastructure issues, such as damaged roads and areas of high risk. The dispatching system registers requests from many sources, including email, phone and proactive notifications from applications. The multi-system integration equips operators with pertinent data for a clearer picture of a situation, which increases efficiency and reduces staff stress.

“HxGN OnCall Dispatch is the nucleus of our smart city initiative,” said Tomasz Pawlak, manager of the unit in charge of innovation and smart city solutions, Municipal Office of Piaseczno. “With it, we can ensure that every notification coming in, whether from telephone, email, mobile app or sensor, will be handled appropriately. With richer information and better coordination, we can reduce response times and increase the safety and quality of service we provide to residents of Piaseczno.”

“Piaseczno is well-known as an innovator in the use of technology to improve government services,” said Max Weber, senior vice president, EMEA, Hexagon’s Safety, Infrastructure & Geospatial division. “We are proud to support Piaseczno’s smart city initiative and its efforts to increase public safety through the use of Hexagon solutions.”