Volunteer firefighters form the backbone of the U.S. fire services, with over 80% of fire departments being all or mostly volunteer. Despite challenges, volunteer agencies can now level the playing field with advanced communications technology.

In Toms River, NJ, volunteer fire departments face rising call volumes and recruitment challenges. FirstNet, the nationwide public safety broadband network, has provided these departments with reliable data and voice communications, enhancing decision-making and situational awareness.

Tim Carson, administrator for Fire District No. 2, highlights the benefits of FirstNet, stating, “It’s tough to juggle home and work and then go be a volunteer firefighter.” With FirstNet, Toms River’s departments now handle over 3,000 fire and 15,000 EMS emergencies annually with improved efficiency.

FirstNet ensures all firefighters, volunteer or career, have access to top-tier communication tools. This network, a public-private partnership between the federal government and AT&T, prioritizes first responders and expands coverage in rural areas.

Mike Williams of San Marcos Pass Volunteer Fire Department in Santa Barbara, CA, emphasizes the impact: “We have the same capabilities as metropolitan fire agencies.” Volunteer firefighters also benefit from reduced personal phone costs through FirstNet’s subscriber-paid program.

For smaller agencies, FirstNet levels the playing field, offering the same quality services and resources as larger metropolitan departments, enhancing recruitment, retention, and interagency communications.